Terms & Conditions

1. General

1.1 This Website is intended solely for consumers who wish to order online Philips products supplied by Philipshuelight.com for delivery to the countries listed below.

Shipping Countries: Albania, Algeria, Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belgium, Bosnia, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Crotaia, Cyprus , Czech Republic, Denmark, Dominic Republic, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Monaca, Netherlands, New Zealand, Norway, Oman, Paraguay, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden , Switzerland, Taiwan, Thailand , Turkey, Untied Arab Emirates, United Kingdom, United States, Uruguay.

1.2 This Website was designed and created with information provided by Philips Consumer Lifestyle BV and its distributors, registered under Dutch Chamber of Commerce nr 17066875, with its registered office at High Tech Campus 52, 5656 AG Eindhoven, Netherlands. The Philips brand and logo are registered trademarks of Philips Electronics N.V. and Signify Netherlands B.V. These brands are not directly affiliated with philipshuelight.com. All services are provided by philipshuelight.com. philipshuelight.com ships original products of Philips Hue brand through this website as a third party seller to more than 40 countries worldwide.

1.3 The terms and conditions under which the Products are offered for sale on this Website are set out below. By checking the “I have read and I accept” box on the order form and submitting the order, you agree to be bound by these terms and conditions. Philipshuelight.com reserves the right to change these terms and conditions at any time without notice.

2. Placing Your Order

2.1 To place an order, you must be 18 years of age or older, reachable by phone, and have a valid email address.

2.2 After logging in or creating your personal account, you can place an order by filling out the order form on the Website and clicking the appropriate shipping button.

Philipshuelight.com will not accept orders placed in any way other than those listed above.

2.3 When you place your order, Philipshuelight.com will provide you with a Web Order Number. Philipshuelight.com will do this through the Website. Please note that such a Web Order Number is provided for reference purposes only and does not constitute acceptance of your order.

2.4 By placing an order, you make an offer to us to purchase the Products you have selected in accordance with these terms and conditions. Philipshuelight.com may at our sole discretion, accept or reject your offer, or reduce the number of Products we have agreed to deliver to you. However, the orders you place are binding for you and cannot be canceled after the order has been placed.

2.5 If Philipshuelight.com accepts your order, Philipshuelight.com will notify you of our acceptance by issuing an order confirmation. Philipshuelight.com will email you your order confirmation. Order confirmation will be effective from the date the order confirmation is sent to you. If Philipshuelight.com is unable to accept your order, Philipshuelight.com will attempt to contact you by e-mail, telephone or postal mail.

2.6 Please note that the colors or designs of the products displayed on the screen may differ from the actual appearance or size of the products presented on the Website.

3. Prices

3.1 All prices are in GBP. Prices will be those published on this Website at the time you place your order. Prices posted on the Website include VAT (if applicable, see section 4.2 below), but exclude recycling taxes, shipping and handling costs and charges for your account. These costs will be calculated separately, as appropriate, and will be specified on the order form and added to the total price of the order. The total price stated on the order form you submit will be the total amount you will pay for the items, including all taxes, recycling taxes, duties, handling and shipping charges.

3.2 VAT deduction requests must be made strictly in accordance with the eligibility requirements specified on the Website. Philipshuelight.com reserves the right to reject claims that do not comply with such requirements.

3.3 Delivery costs, if any, are paid by you as stated on your invoice.

4. Delivery of Your Products

4.1 Orders placed on this site may only be shipped to certain countries and may be subject to tax in some countries.

Shipping Countries: Albania, Algeria, Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belgium, Bosnia, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Crotaia, Cyprus, Czech Republic, Denmark, Dominic Republic, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Monaca, Netherlands, New Zealand, Norway, Oman, Paraguay, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand , Turkey, Untied Arab Emirates, United Kingdom, United States, Uruguay.

4.2 Philipshuelight.com will deliver the Products in accordance with the delivery address you specify in the order form and the delivery option you choose. If you order various Products for delivery to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or dispatch dates given by Philipshuelight.com are only the best estimates and Philipshuelight.com shall not be liable for any loss, damage, cost or expense resulting from failure to deliver within the delivery or shipping dates provided. If any of the Products ordered is out of stock, it may mean that the entire order is delayed. In such event, an estimated delay will be given by e-mail or post, but delivery will be made in any case within thirty (7) days from the date specified by Philipshuelight.com in the order confirmation.

4.3 The ownership of your products and the risk of loss remain with Philipshuelight.com until the product is delivered. All responsibility will pass to you with the delivery of the products after delivery.

4.4 After delivery of the Products to the carrier, Philipshuelight.com will send you a shipping confirmation and shipping information to the email or SMS you specified on the order form.

5. Exchange, Return and Refund

5.1 Return

5.1.1 You may return the Product to Philipshuelight.com or revoke the right to service and receive a refund of the returned Product price (excluding gift wrap costs and other fees) or the entitlement to service, provided you contact Philipshuelight.com within thirty (30) days. ) It is the calendar day from the delivery date of the product.

Countries where we can provide free product return label: Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, France, Germany, Italy, Japan, Netherlands, New Zealand, Poland, Portugal, Saudia Arabia, Singapore, Spain, Sweden, Switzerland, Turkey, UAE, UK, USA.

Except for the countries listed above, returns are accepted but no free return label is provided.

5.1.2 If a product is sold as part of a product combination (bundle) where other products are offered free of charge or at a discount to their normal price, the product packaged with the purchased product must be returned, at Philipshuelight.com’s request. Philipshuelight.com reserves the right to invoice for non-refundable free or discounted bundle products.

5.1.3 Please note that you cannot return a Product and request a refund if the relevant Product:

a) software that Philipshuelight.com provides to you, sealed and unused, that you have unsealed or downloaded successfully from the Website; or

b) a personalized and/or customized product made to your specifications. If you have started using a service/service, you cannot get a refund for a service.

5.1.4 If a Product has been supplied faulty, missing or defective and you believe you are entitled to a replacement or repair pursuant to paragraph 8 below, please contact philipshuelight.com on here. If you are entitled to replacement or repair pursuant to paragraph 8 below, the shipping charges set out in paragraph 5.1 will not apply.

5.1.5 If you have received the Product(s) ordered and you have changed your mind about purchasing, you will be charged shipping costs and provided:

I. You notify Philipshuelight.com of your decision to cancel the Agreement within thirty (30) calendar days from the date of delivery of the Product or the date of your purchase of the services; and

ii. The Product(s) are returned in their original condition and the security seals on the Product(s) are intact; and

iii. The product(s) will be returned in accordance with paragraph 5.2 below. Please note that you are responsible for ensuring that the Product(s) are kept safe and secure while you retain the Product(s).

5.2 Steps to Follow for Claiming a Refund:

5.2.1 You can request a return label at [email protected] or, if you have an account, you can create a return request from within the site.

5.2.2 Philipshuelight.com will then arrange for the Product(s) to be picked up by the designated carrier. Depending on which carrier it is, you will either be asked to contact them or be called to arrange a pickup time in case of larger items.

5.2.3 Before returning any Product(s), please check that you have the following:

I. Obtained an RMA number from Philipshuelight.com (available upon request);

ii. Attached are all accessories, warranties in the box, and other materials provided unless otherwise stated;

iii. Used all packaging originally supplied;

iv. Clearly showed the return address and RMA number; and

v. Seal the packaging securely.

5.2.4 Following these steps will help ensure that the Product(s) arrive on time and at the correct destination and in good condition. Please note that failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may lose your right to a refund.

5.2.5 Please note that Philipshuelight.com reserves the right to reject any Product(s) that are not returned in accordance with the above provisions and in particular paragraphs 5.1.2 and 5.2.

6. Warranty

6.1. Philips branded Product Warranty

6.1.1 Philips warrants the Products as stated on the warranty card supplied with the Product and/or as stated on the Website. Special warranties may apply to certain Products (such as customized Products) as indicated on the Website. No warranties shall apply to the software, except as expressly provided in the applicable license agreement. If the Product supplied by Philips does not comply with the applicable warranty, Philips will, at its option and expense, repair or replace the Product or refund the purchase price upon return of the Product, unless otherwise specified in the applicable warranty. Except as expressly provided in these terms and conditions, to the fullest extent permitted by law, Philips disclaims all warranties, express or implied.

7. Data Protection

7.1 If you are a registered customer, you can access your transaction records by entering your Web Order Number(s) so that you can check the status and content of your orders.

7.2 By placing your order, you agree and understand that Philipshuelight.com may store, process and use data collected from your order form to process your order. This data will be processed in accordance with the Philipshuelight.com Privacy Policy, which can be accessed by clicking the “Privacy Policy” button at the bottom of this Website. If you wish to access or make any changes to the information we hold about you, or if you do not wish to receive information from Philipshuelight.com, please follow the update procedure outlined in Philipshuelight.com’ Privacy Policy.

Disability or chronic disease identification and eligibility approval for a period of 10 years per HMRC regulatory requirements. This data will be encrypted and kept only for the stated purpose.

8. Circumstances Beyond Philipshuelight.com’ Reasonable Control

8.1 Philipshuelight.com will make every effort to fulfill Philipshuelight.com’ contractual obligations. However, Philipshuelight.com cannot be held responsible for delays or failures caused by any circumstances beyond our reasonable control. In the event of a delay, Philipshuelight.com will fulfill our obligations as soon as reasonably possible.

9. Disputes, Applicable Law and Jurisdiction

9.1 Philipshuelight.com will endeavor to resolve disputes quickly and efficiently. If you are dissatisfied with the way Philipshuelight.com deals with any dispute and wish to take action in court, you must do so under English Law and before the English Courts. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded here.

If you have a complaint about an online purchase from our Philipshuelight.com webshop, you also have the option to resolve your complaint through the European Online Dispute Resolution Platform: http://ec.europa.eu/odr